Frequently Asked Questions

Feel free to contact us with any questions you may have. You may also browse our FAQs below to find answers to our most common questions.

Not yet! We plan to open a showroom in the San Francisco/Bay Area in the near future.


For Rolf Benz furniture shipped from Germany the standard lead time is 14-16 weeks. Individual lead time will be indicated on your order confirmation.
Rolf Benz furniture is manufactured in Germany and shipped to the US from Italy.


Each piece of Rolf Benz furniture is manufactured by custom order.
Rolf Benz furniture is manufactured in Germany and shipped to the US from Italy.


50% deposit on all orders. Deposits are non-refundable.


When you place your order you will have to pay a deposit of 50%. Final payment is due before delivery.


We accept credit cards, personal/certified checks and wire transfers.


Yes, California Sales Tax applies which is currently at 8.75%.


Yes, we are more than happy to send you samples of leather and fabric.


This will depend on the type of order. We will ship your order in the most efficient and safe way.


All COMs must be approved by the manufacturer.
All COMs must be paid in full before the order will be placed. Novus is not responsible for any dissatisfaction of COM materials.